The trial. Every new account starts a 14-day trial of the Producer plan, with no credit card. Producer's limits apply during the trial. Three days before it ends you get a reminder email and a banner in the app.
When the trial ends. If you have not subscribed, the account moves to the Free plan. Nothing is deleted. The owner keeps access, and other teammates' access is paused until you upgrade; it is restored automatically when you do. A one-time notice explains the change the next time you log in.
Upgrade
- Open your account menu, then Account Settings, then Billing & Subscription. You need the admin or owner role; everyone else sees a read-only summary.
- Choose a plan (Maker or Producer) and monthly or annual billing. Add a promo code if you have one.
- Click Upgrade now and complete checkout. Payment is handled by Paddle.
After you subscribe. The Billing page shows your plan, its price, and your next renewal date. Admins and owners also get:
- Manage Billing, which opens the Paddle billing portal to update your payment method or cancel.
- Change plan, to switch to another plan.
- Pause subscription, to defer your next renewal. The pause starts when your current paid period ends, and your next charge moves to the resume date you pick. You can pause up to 120 days in any 12 months. While paused, records stay readable and exportable but cannot be changed. Resume now ends a pause early, charges today, and starts a new billing period.
The plans. Every plan includes every feature. Plans differ in their limits:
- Free: 1 user, 5 batches a month (once 5 are logged, batch logging pauses until the count resets on the 1st or you upgrade), 2 GB of storage, 3 invoice scans a month.
- Maker: 3 users, 30 batches a month, 20 GB of storage, 20 invoice scans a month.
- Producer: 10 users, with unlimited batches, storage, and invoice scans.
- Scale: unlimited users, sold through sales.
On a paid plan, batch logging is never blocked: you see a warning as you near the monthly limit. On the Free plan, CSV and onboarding imports are not blocked, but their batches count toward the 5. Current prices are on the Pricing page. If you subscribed to Starter or Professional before those plans closed, you keep your plan; Change plan moves you to Maker or Producer, and you cannot switch back.
Tracking your usage. Admins and owners see Plan usage on Account Settings and on the Billing page. When the account reaches 80% of a limit, and again at 100%, a notice appears in the notification bell for everyone on the account. At 100%, admins and owners also get one email with a Review plans link. Each admin or owner can turn that email off with the Usage limit emails toggle under Email alerts on Account Team.
Missed payments. A failed renewal starts a 14-day grace period with full access, then a read-only period of up to 30 days where you can look but not save, then the account is blocked until payment is fixed.
Inactive Free accounts. A Free account with no logins and no new batches for a year is archived. Records stay readable and exportable, and one click reactivates it. You get an email 30 days and 7 days before.
A blocked or expired account keeps its data. FourFoxes has no automatic data deletion, and admins can export the account's data at any time while they can log in.
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